Privacy Notice

Santé Travel Ltd ("Santé", "we", "us", "our") operates the website at santelife.uk. We are the data controller responsible for personal information collected through this site.

If you have any questions about how we handle your data, or wish to exercise any of your rights, contact us at aj@santelife.uk.

We collect information you provide directly — such as your name, email address, activity preferences, and payment details when you create an account or make a booking.

We also collect information automatically through your use of the site, including your IP address, browser type, pages visited, and how you navigate the site. We use cookies for this purpose — see our Cookie Policy for more detail.

If you connect a third-party service such as Strava, we receive the data you authorise that service to share with us — typically activity history and profile information.

We use your information to:

— Operate and personalise your account and provide recommendations based on your activity preferences — Process bookings and communicate with you about them — Send service-related communications (booking confirmations, itineraries, important updates) — Send marketing communications, where you have consented or where we have a legitimate interest — Improve the site, understand usage patterns, and develop new features — Comply with legal obligations

The lawful basis for processing depends on the activity: contract performance (for booking transactions), legitimate interests (for personalisation and site improvement), consent (for marketing), or legal obligation.

We share information only where necessary:

— With properties you book, to fulfil your reservation — With payment processors to handle transactions securely — With analytics and infrastructure providers who process data on our behalf under strict data processing agreements — With law enforcement or regulators, where required by law

We do not sell your personal data. We do not share it for third-party advertising purposes.

Some of our service providers are based outside the UK or EEA. Where we transfer data internationally, we ensure appropriate safeguards are in place — including standard contractual clauses approved by the UK Information Commissioner's Office (ICO) or equivalent mechanisms.

We retain personal data for as long as is necessary for the purposes it was collected. For booking records, we retain data for up to six years for accounting and legal purposes. Account information is retained while your account is active and for a reasonable period after closure. You can request deletion at any time — see Your Rights below.

Under UK GDPR and the Data Protection Act 2018, you have the right to:

— Access the personal data we hold about you — Correct inaccurate or incomplete data — Request deletion of your data (subject to legal retention requirements) — Object to or restrict certain types of processing — Data portability — receive your data in a structured, machine-readable format — Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at aj@santelife.uk. We will respond within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

We use cookies to make the site work, to understand how it's used, and to improve your experience. See our full Cookie Policy for details on what we use and how to manage your preferences.

Santé is intended for use by adults aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.

We may update this Privacy Notice from time to time. We will notify you of significant changes by email or by a prominent notice on the site. The date of the most recent update is shown at the bottom of this page.